myFreedom is free-to-join, simply join online or ask our team in-store
Receive a $50 myFreedom Rewards Voucher for every $1,500 spent
60-day Extended Change of Mind on Homewares
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Communication with our customer is vital to our brand and there are many avenues that you can take to contact us:
Whether it is for a warranty claim, questions surrounding your order, or the dime...
The Warranty period commences from the date of collection or delivery:
10 years for frames for sofas, daybeds, chaise, armchairs and recliners;
2 years for furniture (including upholstery furnitur...
Sometimes knowing which form to fill out can be confusing here is a quick guide:
New Claim - Please use this form if you are reporting a fault/damage on furniture product for the first time. Or al...
Our delivery times vary depending on the product you are ordering and your location.
Homewares items are typically dispatched within 2 business days and delivered within 10 business days.
Do you have a new warranty claim to submit? If so please complete the claim form with all requested information. We will be in touch as soon as possible.
To help us process your claim, we require a...
Easy! You can sign-up for free in-store by letting the staff member know that you wish to join.
You can also sign up online at www.freedomfurniture.co.nz/myfreedom or during check out when you cr...
If you need to order spare parts for a piece of furniture please complete the spare parts form.
To help us process your claim, we require at least 4 photos listed below to enable us to process your...